Spanish Verbs Taking Indirect-Object Pronouns

The difference between a  direct object and an indirect object of a verb is that a direct object is what or whom the verb acts upon, while the indirect object is the beneficiary and/or person who is affected by the verb. For example, in a sentence such as Le darà © el libro (I will give him the book), el libro (the book) is the direct object because its the thing being given, and le (him) is the indirect object because it refers to the person receiving the book. Indirect vs. Direct There are some verbs that use indirect-object pronouns even though native English speakers would probably think of them as using direct-object pronouns. One example would be a translation of the sentence I dont understand him—where him is a direct object—as No le entiendo or No le comprendo where  le  is an indirect-object pronoun. In this case, it is possible to say No lo entiendo or No lo comprendo, but the meaning would be different: I dont understand it. Gustar and Similar Verbs The most common type of verb using an indirect-object pronoun in Spanish—where it might not seem intuitive to English speakers—is with a verb such as gustar (like, please) as in: Le gustaba el libro. The book pleased him/her. This is the literal translation, but the sentence would generally be translated in English as He/she liked the book. Although usage can vary with region and individuals, verbs like gustar are often used with the subject following the verb. Another example might read: A la actriz le sorprendià ³ que hubiera un Starbucks en Espaà ±a. The actress was surprised there was a  Starbucks in Spain. Le isnt translated to English here and in some of the following sentences because in the translation, it is represented by the sentences subject. Spanish Sentence English Translation A los daneses les encantan las salchichas. The Danish love sausages. No le agradà ³ la decisià ³n. The decision didn't pleasehim/her.He/shedidn't like the decision. A los soldados les faltan pelotas de golf. The soldiers lack golf balls. A ella no le interesaba la polà ­tica. Politics didn't interest her. She wasn't interested in politics. A los internautas les preocupan los virus, la privacidad, y el malware. Viruses, privacy, and malware worry Internet users. Verbs of Communication It is common when using verbs of communication—such as hablar (to speak) and decir (to tell)—to use indirect-object pronouns. The logic behind this is that the speaker is communicating something; that something is the direct object, and the person spoken to is the recipient. Examples include: Le hablaron y no sabà ­a nada. They spoke to him, and he/she didnt know anything.Vas a ser madre, le dijeron. Youre going to be a mother, they told her.Voy a telefonearle de inmediato. I am going to call him/her immediately. Other Verbs A dozen or so verbs, several of them involving instruction or understanding, use the indirect object when the object is a person. Spanish Sentence English Translation Les enseà ±aban con un manual donde Tierra del Fuego pertenecà ­a a Chile. They taught them with a book where Tierra del Fuego belonged to Chile. No le creo, Sr. Hernà ¡ndez. I don't believe you, Mrs. Hernandez. ("No lo creo" here means, "I don't understand it.") El primer ministro dice que le inquieta la crisis humanitaria. The prime minister says the humanitarian crisis worries him. Hay veces que no le entiendo por su pronunciacià ³n. There are times I don't understand her because of her pronunciation.  ¿Y si no le obedezco? And if I don't obey him? Usage Depending on Verbs Meaning Some verbs use an indirect object when they have certain meanings but a direct object otherwise: Pegar when it means to hit rather than to stick. For example, A à ©l le pegaron con un bate en la cabeza. (They hit him with a bat in the head.)Recordar when it means to remind rather than to remember. For example, Le recordamos muchas veces. (We remind him often.)Tocar when it means to be someones turn rather than to touch. For example, A Catarina le tocaba. (It was Catarinas turn.)Discutir when it means to answer back rather than to discuss or to debate. For example, El estudiante le discutà ­a de igual a igual. (The student answered him back as one equal to another.)

Electronic Communication An Active Social And...

I have physical conditions that sometimes prevents me from being as physically present as I would often like. Even 10 years ago this would have been a major issue both socially and occupationally. However, with the improvements in technology, the increase in affordability of that technology, and the social acceptance of that technology, I have been able to have both an active social and occupational life. In chapter, 11 of the textbook Organizational Behavior by Timothy A. Judge and Stephen P. Robbins, there is an in-depth discussion about organizational communication, with a particular focus on electronic communication that starts on page 360 and runs through page 364. I felt this focus on the modern style of communication to be especially portent to my personal experiences, and also to the future of business communications. Electronic communication in the modern age. Since this version of the text is about seven years old, it is slightly outdated when talking about the topic of online communication. The text mentions of Facebook having 30 million users, it now has over 1.5 billion users (â€Å"Global Social Networks†, November, 2015). Also, the manner in which the site and company is ran differs from the description in the book of it simply being a combination of individual social networks. The reason I point out these differences is to show how quickly online communication is growing. Video conferencing is so easy that even our grandparents communicateShow MoreRelatedA Brief Note On Technology And Electronic Documentation1223 Words   |  5 PagesTechnology has become increasingly important over the years by making everyday life easier and more convenient. 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The News of the World Phone Hacking Scandal from Business...

The News of the World Phone Hacking Scandal from Business Ethics and CSR Point of View Date: 21 June 2012 Executive Summary The focus of the project you’re about to read is on the recently phone hacking scandal of famous UK News agency, - The News of The World. The report include a brief explanation of what has happened based on pre-selected online articles, analysis of the scandal from Business Ethics point of view by using various CSR theories discussed during the CSR course in period four and provides conclusion and recommendations on what could have been done. The research is built on identification of the moral problem identification, analysis of the scandal, optional actions which could have been taken to avoid the†¦show more content†¦With its paparazzi style and delivering personalized news, the paper was selling over 2 million copies on weekly basis up until 2010. Though the phone hacking allegations started back in 2006, accusations reached to its top level on the 4th of July 2011, when it was revealed that the newspaper staff had intercepted and deleted the voicemail of missing British teenager Milly Dowler, who was later found murdered. As a result of the intense allegations News International announced the closure of the newspaper on July the 7th 2011. However the scandal did not just end there by closing the company, it got deepened as the investigations got intensive. The most horrible news was that the company had hacked the phones of the British service personnel killed in action, their families, people who died during 9/11 and their families. However ethical dilemmas do not just end by the phone hacking scandal, but also secondary dilemma starts with the speech of the owner of the News Corp. Richard Murdoch’s announcement on February the 17th 2012 in London that they were soon to launch a Sunday edition of The Sun as a successor to the News of the World and they were planning to employ a number of former News of the World journalists. 1. What theShow MoreRelatedInternational Management67196 Words   |  269 PagesBehavior Eighth Edition Fred Luthans University of Nebraska–Lincoln Jonathan P. Doh Villanova University INTERNATIONAL MANAGEMENT: CULTURE, STRATEGY, AND BEHAVIOR, EIGHTH EDITION Published by McGraw-Hill, a business unit of The McGraw-Hill Companies, Inc., 1221 Avenue of the Americas, New York, NY 10020. Copyright  © 2012 by The McGraw-Hill Companies, Inc. All rights reserved. Previous editions  © 2009, 2006, and 2003. No part of this publication may be reproduced or distributed in any form or byRead MoreCase Study148348 Words   |  594 PagesPearson Education Limited 2011 Lecturers adopting the main text are permitted to download and photocopy the manual as required. Pearson Education Limited Edinburgh Gate Harlow Essex CM20 2JE England and Associated Companies around the world. Visit us on the World Wide Web at: www.pearsoned.co.uk ---------------------------------This edition published 2011  © Pearson Education Limited 2011 The rights of Gerry Johnson, Richard Whittington and Kevan Scholes to be identified as the authors of this workRead MoreContemporary Issues in Management Accounting211377 Words   |  846 PagesOxford University Press is a department of the University of Oxford. It furthers the University’s objective of excellence in research, scholarship, and education by publishing worldwide in Oxford New York Auckland Cape Town Dar es Salaam Hong Kong Karachi Kuala Lumpur Madrid Melbourne Mexico City Nairobi New Delhi Shanghai Taipei Toronto With oYces in Argentina Austria Brazil Chile Czech Republic France Greece Guatemala Hungary Italy Japan Poland Portugal Singapore South Korea Switzerland Thailand TurkeyRead MoreProject Mgm t296381 Words   |  1186 PagesSeppanen, Kumar, and Chandra, Process Analysis and Improvement, First Edition Simchi-Levi, Kaminsky, and Simchi-Levi, Designing and Managing the Supply Chain: Concepts, Strategies, Case Studies, Third Edition Sterman, Business Dynamics: Systems Thinking and Modeling for Complex World, First Edition Stevenson, Operations Management, 10th Edition Swink, Melnyk, Cooper, and Hartley, Managing Operations Across the Supply Chain, First Edition Thomke, Managing Product and Service Development: Text and Cases

Syrian Kurds And The Civil War - 2258 Words

In the midst of the chaos of the on-going Syrian civil war, the nation of Syrian Kurds has slowly coalesced and formed its own self-proclaimed sovereign country, complete with its own constitution and form of government. Though still in its early days, it has already collaborated with international powers to fight off terrorist groups, and remained a strong hold in the region of northern Syria. This conflict will continue to evolve and have major implications for the future of Syrian Kurds, and other groups in the region with regard to questions of resource control and Kurdish sovereignty. This is a conflict that requires national attention and concern because Syrian Kurds are the largest ethnic group in the world that does not have a†¦show more content†¦Therefore, this will be an area of further conflict due to the resources this region holds. When the fighting in Syria subsides, the Kurds in this region stand to lose their self-proclaimed autonomy due to outside influence and interest in these scarce resources. This paper examines the challenges Rojava will face in the coming years, and the possible necessary steps needed for the Kurds to claim stability in a region surrounded by opposition. This paper asks: how has elite manipulation for political, economic, and territorial gains produced unfavorable circumstances for the Syrian Kurdish population? And how will this factor into Kurdish claim of sovereignty in Rojava, given the region is rich with scarce natural resources? Therefore, the main point this paper will argue is that elite manipulation aided in creating the Kurdish ethnic conflict within Syria in the decades leading up to the Syrian civil war, along with how this elite manipulation holds the potential to cause further problems for Kurds when it comes to the issue of autonomy and self-governance in the region they have claimed as their own. In other words, the Kurdish ethnic conflict within Syria will create further problems for the notions of proclaimed Kurdish

Adolescents on Mental Illness Essay Example For Students

Adolescents on Mental Illness Essay Dr. Murphy PSY 100 Spring, 2005 Watson, Amy C., Otey, Emeline, Westbrook, Anne L., Gardner, April L., Lamb, Theodore A. , Corrigan, Patrick W., Fenton, Wayne S. (2004). Changing Middle Schoolers Attitudes About Mental Illness Through Education. Schizophrenia Bulletin, 30, 563-572. By Eric J. Pea Section 6 emailprotected Introduction This article shows the attitudes and intellect of Middle Schoolers about Mental Illness. The investigators are interested in the amount of improvement that the Middle Schoolers receive after being well-informed and educated about Mental Illness. They are especially interested in the changes in the attitudes of the pupils that think pessimistically about Mental Illness. Finding out if a curriculum informing the students about Mental Illness would significantly impact them is the other main interest of the investigators. Previous studies show that many adults are almost naturally prejudice to people with Mental Illnesses. Most adults automatically stereotype them as people that are dangerous, shouldnt be talked to, and have a slim-to-none chance of recovering. This comes from their lack of knowledge of Mental Illness growing up. In their childhood, they see Mental Illness as a disturbance and sway away from anything related to it. This concept is truly an unnoticed act of discrimination. Ultimately, the goal of the experiment was to find out how the minds of the students change toward Mental Illness after more knowledge of it is found out. The investigators supposed that there would be a bit of knowledge or at least some awareness of Mental Illness in the students minds. They figured that there would be many pessimists in the group (students that initially think negatively about Mental Illness. ) Also, they assumed that the curriculum would benefit all of the students (especially the ones with the negative attitudes.) Method The investigators used The Science of Mental Illness curriculum to educate the students. This curriculum consists of unique scientific discoveries and case studies that help students understand the link between the sciences and their applications to health care. Some parts of the curriculum are classic, lecture-style teachings and some are more interactive including online programs and situations on video clips. The variety of the curriculum keeps the students interested throughout the 5-week program. Helping the students understand that Mental Illness can be diagnosed and treated very well (unlike they might have thought) is one of the curriculums main goals. The other is to make the students more aware of Mental Illness and understand its different aspects. The curriculum is broken up into 5 lessons that cover everything from the brains functions to recognizing Mental Illness to methods of treatment. To continue the study, a curriculum evaluation was held. The students (the subjects) had a Knowledge Test that had 13 true/false/not sure questions, and 5 short answer questions. The students were to answer the questions as if they were referring to a new student with a Mental Illness. For instance, one of the questions was, Depression is the same thing as being sad. It was administered in 2 forms: Pretest and Posttest, to see if there was a significant change in knowledge. The independent variable of the experiment was clearly the enrolling and teaching the students into the curriculum. The dependent variable was the change in knowledge and attitude (the impact) that was due to learning from the curriculum. The investigators collected the data by reviewing the Pretests and Post tests and measuring the differences of the correct, incorrect and unsure answers. Results The investigators recorded results by numbers and percentages. They just subtracted the number of unsure answers from 1500, then divided the number of correct answers by the difference of 1500 and the unsure answers and multiplied that fraction by 100. .uae3d125384d9683734ec3b83572aa06e , .uae3d125384d9683734ec3b83572aa06e .postImageUrl , .uae3d125384d9683734ec3b83572aa06e .centered-text-area { min-height: 80px; position: relative; } .uae3d125384d9683734ec3b83572aa06e , .uae3d125384d9683734ec3b83572aa06e:hover , .uae3d125384d9683734ec3b83572aa06e:visited , .uae3d125384d9683734ec3b83572aa06e:active { border:0!important; } .uae3d125384d9683734ec3b83572aa06e .clearfix:after { content: ""; display: table; clear: both; } .uae3d125384d9683734ec3b83572aa06e { display: block; transition: background-color 250ms; webkit-transition: background-color 250ms; width: 100%; opacity: 1; transition: opacity 250ms; webkit-transition: opacity 250ms; background-color: #95A5A6; } .uae3d125384d9683734ec3b83572aa06e:active , .uae3d125384d9683734ec3b83572aa06e:hover { opacity: 1; transition: opacity 250ms; webkit-transition: opacity 250ms; background-color: #2C3E50; } .uae3d125384d9683734ec3b83572aa06e .centered-text-area { width: 100%; position: relative ; } .uae3d125384d9683734ec3b83572aa06e .ctaText { border-bottom: 0 solid #fff; color: #2980B9; font-size: 16px; font-weight: bold; margin: 0; padding: 0; text-decoration: underline; } .uae3d125384d9683734ec3b83572aa06e .postTitle { color: #FFFFFF; font-size: 16px; font-weight: 600; margin: 0; padding: 0; width: 100%; } .uae3d125384d9683734ec3b83572aa06e .ctaButton { background-color: #7F8C8D!important; color: #2980B9; border: none; border-radius: 3px; box-shadow: none; font-size: 14px; font-weight: bold; line-height: 26px; moz-border-radius: 3px; text-align: center; text-decoration: none; text-shadow: none; width: 80px; min-height: 80px; background: url(https://artscolumbia.org/wp-content/plugins/intelly-related-posts/assets/images/simple-arrow.png)no-repeat; position: absolute; right: 0; top: 0; } .uae3d125384d9683734ec3b83572aa06e:hover .ctaButton { background-color: #34495E!important; } .uae3d125384d9683734ec3b83572aa06e .centered-text { display: table; height: 80px; padding-left : 18px; top: 0; } .uae3d125384d9683734ec3b83572aa06e .uae3d125384d9683734ec3b83572aa06e-content { display: table-cell; margin: 0; padding: 0; padding-right: 108px; position: relative; vertical-align: middle; width: 100%; } .uae3d125384d9683734ec3b83572aa06e:after { content: ""; display: block; clear: both; } READ: Fall Back On Fitness Essay For instance, for the first question, Depression is the same thing as being sad, the number correct for the Pretest was 636 and number of questions answered not sure was 98. So, 1500-98=1402. Then, (636/1402)*100 = 45.4%, which is the percentage correct on the first question (for the Pretest.) The investigators found that there was a great improvement in the knowledge about mental Illness from the Pretest to Posttest. The total average score correct increased by 30% (from 6. 87 to 9.75!) Also, the attitude score decreased by a small but effective 3% (22.57 down to 21.99.) Also, once at Posttest, the .

Consumer Preference and Willingness System †MyAssignmenthelp.com

Question: Discuss about the Consumer Preference and Willingness System. Answer: Introduction Local production of food is able to generate more income locally along with number of employment opportunity. Most food id produced thousands of miles from where it is consumed needing specific energy consumption for the purpose of managing, storage and transportation and out coming in specific waste of food from spoilage during its journey. It is the report which will be focusing on the Bentley Beverage services which mainly deals in Western Australian premium locally produced products such as food and alcohol. It is a case study analysis in which case study is related to the Australia premium locally produced foods and I will be appointed as a consultant to provide the right guidance for improving the condition of the company. There are so many things which are required to be observed while expanding the business globally (Mugera, Amin, Michael, and Emma, 2017). The main branch of the company is situated in Perth and it has branches now Melbourne and Brisbane as well. It will focus on an improvement in the company by enhancing the productivity of the employee. The situation of BYOD will be discuss and the importance of currency information and really data information regarding Bentley Beverage services. The role of IT services in the company is major and it is vital for the company to give proper attention to this department. The advice and suggestion will be made on various situations which may bring the positive environment within the organization. The business process and management should be proactive and effective so that all the relevant information regarding inventory and data can be collected easily. The current situation of the company presents lack of business process and management. Bentley Beverage Services has expanded its business in effective manner and it is required for the business to have the entire data regarding income and expenditure in relevant manner. Customer representatives are hired as contract basis and they have to investigate about the stock and explore of the demand of the customer by travelling. I have been called in the company as a Consultant and as per my consideration it is important to must have look to the inventory system. As system of company has expanded globally and the services of Bentley is go beyond from locally which is very appreciated for the company. It is required for the company to keep focus on the business process and management for establishing the corrective way for deliverin g the products and managing the stock in various sites such as locally and globally (Carter, Tinggi, Yang, and Fry, 2015). Business process A business process is considered as the collection of the connected tasks which search their last point in the delivery of the products and services to a customer. It is a collection of activities which is necessary for the organization to attain the determined goal in certain period. It is a series of certain steps which is required for the company to b followed. It involves shipping products, updating information of the employee, marketing budget, details of order and invoicing. I would suggest to the owner of the company to apply the certain steps of business process to provide the required information to the customer service representatives. Orders are lodged in a central system but are dealt with locally by the relevant office dependent upon the product. As per my opinion, I would advise to the owner of the company to follow the business process such as a product assembly process, a quality assurance process, an invoicing process and a billing process. To improve the efficiency of the business process, the owner of the company should implement the various tools for resolve the challenges of business process such as management dashboards, verification and error handling, integration wizards and collaboration tools (Van, 2015). Management is the key tool for the growth of the company and I would suggest to the owner of the Bentley Beverage services to adopt the operational and tactical management to handle the different warehouses holding stock and managing order completion. The business has expanded and started to deliver the products globally. Customer service representatives move from one place to another to explore the latest trend of the market (Hammer, 2015). Operations management defines the business practices of administration to build the upper level of efficiency within an organization. It involves the store operation management which is the life blood of the business. The owner of the company should hire the store manager in various departments who should be qualified and able to handle the various details regarding the inventory system so that in the time of requirement real data could be available with pricing details and location. It would be good for the business and able to reduce the piecem eal application. The food products are sensitive and the Bentley produces the local products that is why it is vital for the other stores of the Bentley service to give the proper information about the remained stock and required product so that customer would not go with dissatisfaction. Tactical management is able to allow a manager in a business environment to opt the best strategy or tactics for every situation that rises, rather than following a certain standard procedure. I have analyzed through case study that Customer representatives are required to deal with both producers and sales queries as well as scan the marketplace for new products. The all customer service representatives are situated in the head office of business for maintaining the close relationship with the supplier. Tactical management would be helpful for the business to take step as per real condition because it is the services of food and alcohol which is reliable upon the real situation (Van, William, Jen, and Peter, 2014). Governance involves the rules and policies so I would recommend to the owner for making business policy and laws in an efficient manner. Mobility and BYOD issues The concern of owner regarding mobility and BYOD issues related to security and risk are genuine because the customer representatives were initially employed on a contract basis whilst the business grew which resulted in a BYOD situation. Bring Your Own Device is also called a workforce mobility because it is considered as one of the most complex development due to its introduction of huge risks to data loss and data protection. Although BYOD is eligible to provide the greater flexibility and enhance the productivity along with that it has a specific influence on the IT model. It is an attractive business model but it has numerous risks embedded with it. Owner of the business has the concern about the risk of data leakage, exploits vulnerabilities, mixing personal and business data, poorly cared of devices and IT infrastructure. The workforce of the business has expanded and due to its the floodgates of data leakage and threats may open up. As the Customer service representatives are working in different place and they are connected with mobile phone and tablet (Astani, , Kathy and Mussie, 2015). I would recommend to the owner of the business to execute acceptable policies and procedures that should be able to clearly communicate the boundaries. Owner of the business should offer a secure and reliable internet experiences. The customer service representatives are often travelling and require good mobility and data in real time. That is why it is required for the owner of the business to prevent the data of the business initiate to launch a VPN which permits access that the data being transferred from the mobile device to your IT network is encrypted and permitted. The employees are contract based and they must have been signed thee paper which is addressed the legal terms of the business. Obviously, they are traveling from one place to another that is why they are required the real time data but the concern of owner is correct on his own way. Therefore, the owner of the business should invest in the Enterprise Mobility Management (EMM) software so that he makes enable himself to monitor and then detect risks before they have a disastrous consequence (Babich, and Panos, 2015). There is a risk of stolen data and lost employee device. It is necessary that business owner should execute encryptions tactics to make sure that the device is safe and secured against threats. As per my guidance the business owner can execute the capabilities of remote wiping so that IT managers can wipe the device instantly without taking the permission of the users. It would be great helpful for the business in the case of losing device of an employee. Business should make ensure that the data is not only protected but also be conventional to the IT infrastructure. The prior thing owner need to do is bring the full audit of the entire environment of IT in terms to decide whether the infrastructure of the company is set up to cope with workforce mobility or not. The visibility in the network layer should b necessary that is why the capabilities should be reviewed in a better position. These all factors can be accepted by the owner of the company which is able to protect the data of the company and informed to the owner about the activities of the CSR in all over the world. The mobility and BYOD issues can be resolved by applying the suggestion which is given by me. Although BYOD comprises various security risks, if handled in an appropriate manner, a program of BYOD can decrease the cost and enhance the productivity without hampering security. An owner should educate his employee on how to protect their devices from hazardous situat ions. Recommendations to owner for expanding the staff The business has increased globally so owner should hire staff for separate department. It has been studied by case study that there are small numbers of staff have access to all the applications that are utilized including the accounting systems. It defines that business has small number of staff with the responsibility of handling various department. It has been recommended by me to the owner of the company to expand the range of staff so that staff can be divided into the department and the requirement of each department could be accomplished. Staff should be increased as per the requirement of the departments and Bentley food services should distinguish department in the form of IT department, accountant department, human resource department and administration. It would be helpful for the business to protect their business product in better way with specific information. The owner should do not required to accomplish it in wider way but different department would be helpful for d istinguish the services. It will also reduce the burden of the owner and help to provide more safety. Internal controls should be considered by the owner because it facilitates to prevent their assets and reduce the risk of fraud. There are some certain steps which should be implemented by the owner of the company which would be helpful to reduce the risk of fraud and maintain the culture that produces accurate and timely financial information. It is important for the owner of the business to set up the written policy that clearly defines the policy for integrity and ethics. Business owner should consider assessing and possibly revising their policies on annual basis for making changes in the working environment. As now businesss employees are working different places so video conferencing should be handled or done between the business owner and employees. Financial document regarding the business should be managed in an efficient manner and the business owner need to understand that in generating the document related to financial when attesting a tax return, there is frequent an explicit financial statement are required in accurate position. It can be done only due to availability of the accountant department who should have the access to make the financial report of the company by analyzing the various taxes. It has been recommended to the business owner to take proper time to ensure that they are ready with the reporting. Administration department would be helpful to manage the data of the company and can inform prior (Lacity and Peter, 2014). As it is mentioned in the case study that Stock is held in warehousing facilities in each state and products shipped on demand. The owner should give the responsibility to the administration department to handle the information about the stocks which is held in warehouse and inform prior if an ything is required. For making the good arrangement in the context of IT, owner need to hire the It team for managing the various stocks and data of the store at one place by using cloud computing software. The access should be given by the owner of the business to the staff as per the department so that the staff of the business could not get confused and provide relevant information in the time of requirement. It is the model which is helpful to determine the strategy for improving the strategy within the business. it is required for the organization to identify the issue initially after that it is required to analyze. Plan should be developed with an adequate manner after that implement it in the company. Plan should be critically evaluated. Apart from that there is various responsibility of the payroll so it has been recommended to the owner to create the payroll team. It is considered as the biggest expense of the business that is why the owner should pay attention towards it. There are various frauds can be done such as unapproved overtime, unapproved pay raises etc. timesheets should be created and managed in proper manner before paying payroll. The work of payroll is not done with paying the salary to the staff but the staffs of payroll are mingled with other responsibilities such as payment controls (French, Chengqi and Jung,2015). It is necessary for the owner of the business to fo cus on payroll department as well because it will be helpful to reduce the burden of him but the owner of the company should take up to date information regarding every department. If owner manage each department with efficiency, it will bring huge profit in the context of business because everyone in the staff of the business would be responsible for their own work and have access of their department. It will bring thee sequence in the business in which the owner of thee business can easily checkout the various information and provide the real time data to customer service representatives. Management of IT services, cloud or outsourcing Technology is the backbone of every business and manged services are able to move on right strategy. It is important for the owner of ten businesses to manage the IT services and outsourcing in an efficient manner. I would like to recommend them to choose the right provider for the needs of the business. Services should be managed to gain the advantages from outsourcing IT that is control IT success, reduce labor costs, enhance the efficiency and competitiveness, reduce risk and quickly implement new technology. The IT of the business can be outsourced data backup, recovery and storage and data centre functions such as data processing and storage. There is various kind of IT outsourcing which able to offer the number of options when contemplating outsourcing to IT functions. Cloud computing has established a revolution of technology for small business which is able to providing access to a range of capabilities that only for available for the larger companies (Rittinghouse and James, 2016). Owner should manage thee IT cloud computing services as he required and pay for what he use on a basis of monthly such as utility services. Cloud based programs can be used by company at any time on any device with the use of internet connection. It provides the benefit that brings a huge collaboration. A business owner should allow them to do work from anywhere because customer service representatives travel various places to explore the market for bringing the knowledge about the latest trend and the demand of the customer. I would like to recommend that the use of cloud based software brings the collaboration in teams without requiring attachment of e-mail and share the list of tasks from wherever they are. The customer service representatives who are presented in different locations can connect through instant messaging and even appear in the spontaneous meetings with robust audio and web conferencing. Along with that the owner of the business can attend the meetings with various clients and vendors from different location with the help of cloud based services. He can use cloud service for reducing the cost which will be helpful to save money. The natures of cloud resources are elastic or flexible so it would be possible for the owner to enhance capacity to support growth. For instance, if customer of the company need of enhancing collaboration, owner of the company can access collaboration tools hastily without making any plan. The flexibility of the Bentley services enhance when the owner works in the cloud. The business owner should hire the IT team for managing the cloud based software as it is mentioned in the case study that customer service representatives are required data in real time. He needs to hire IT team for handling the software and IT services because it is not possible that he can manage everything on his behalf. They should be managed by providing the entire information about the requirement of the business and the customer service representatives. The owner is afraid about risk and losing data, the staff should have the sufficient knowledge about the handling software so that the fear of owner can be disappeared. They should be managed with various IT outsourcing because it would be helpful for the business to reduce labor costs. Hiring and training a staff cannot be affordable for the small business because it helps to bring the required human resources. IT staff can be able to use the IT outsourcing when Customer service representatives want the data. Pricing models f or IT service outsourcing is different for every country but business owner should make his mind to pay $100 to$150 per month per user. Service operations of the business The service operations are essential process for the company because it has the objective to make ensure that all information and requirements are monitored continuously (Zurich, 2017). It helps to distinguish various events in term to determine on corrective actions. It is the responsibility of the management to restore the services to the earlier stage as soon as possible. I would like to suggest to the owner to focus on food operations and provide efficient services to the customer so that the demand of Australian produce local food can be increased. A food service operation involves a food delivery sales operation, temporary food service operation and vending machine location. It is important for the management of the business and the various department s about the taste and the demand of the customers. As mentioned in the case study that customer representatives were initially employed on a contract basis. It has been recommended by me to the owner to keep focus on various repre sentatives by taking support of IT team and keep in touch with them on continuous manner. I would suggest to owner in the regard of service operations that there are many processes which are the part of the service operation and the owner should consider them appropriately. The owner should make sure that the delivered services as per customer demand are monitored on regular basis. The events are categorized as per the decision making. There should be proper application management so that the various essential applications can be managed throughout their life cycle (Asatiani, Uday, Esko, Mikko and Timo Saarinen, 2015). The current concern of owner regarding the services and the products of the business is correct. He is more concerned about the safety, BYOD issues, mobility and the process of business structure. The owner should focus on corrective form of business process so that all services and requirements can be done in a sequence manner. The service operation of the business should be established appropriately. Service operation contains the effective relationship between employee and the employer. The Bentley food services need to enhance the operational efficiency, capturing new markets and outsourcing. The effective service operations are able to reduce the cost of the operations. I want to advice to the owner of the business to focus on the activities needed to operate the services and eligible to maintain their function ability as per the service legal agreements. The owner should fulfill the request of the services for managing the lifecycle. Owner should provide the right to the user to get access in the data where he can find out the information regarding data and to be able to use a service or group of services. It services should be restore into normal operators as soon as possible for the purpose of reducing the adverse influence on the business operations (Radnor and Nicola, 2016). Problem management is t he element of the service operations which is able to reduce the impact of incidents and issues on the business which can be caused by errors in IT infrastructure. It is the management which can protect the reoccurrence of incidents regarding to the errors. The business value of service operations in the business is higher because it has various features such as reduced unplanned labor costs, quick and effective access to standard services. As per my point of view, the owner of the business should focus o the improvement of the service operations and make the security policy goals and objectives that can be achieved by the employee of the business easily (Lee, 2016). The relationship between IT and administration should be effective and cooperative so that in the time of requirement of specific information about the data and the stock availability. Technical management and operational management both play a crucial role in the maintenance of the IT infrastructure. Bentley Beverage s ervice provides the foods and beverages across Australia s a wholesaler and not the business has spreader so it is required for the owner of the business to increase the products of food as well. Customer representatives need to deal with producers as well as sales queries of the customer and vendor. Conclusion It has been concluded that Bentley Beverage Services can improve their business process and management by adapting the operational and tactical management. It is report which has been made on the concern of the owner about mobility, BYOD issues, poor process and IT arrangements. Business process is a collection of activities which is necessary for the organization to attain the determined goal in certain period. As a consultant I advised to the owner of the business to keep concerned about the process and the management of the business because these are the most important element of every business. BYOD is referred as the Bring Your Own Device which is eligible to provide the greater flexibility. However, it can become the major issue of the business when employee of the company is allowed to use its personal device for accomplishing the task of the company. It is required for the company to put in place the appropriate policies and procedure to handle these issues. Service operation s are the key tool for improving the process and it has been recommend by me to enable service operation and its management in an effective manner. References Asatiani, Aleksandre, Uday Apte, Esko Penttinen, Mikko Ro?nkko?, and Timo Saarinen. 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